COVID-19 Policies and Procedures

Purchase/Return Policy


  • Single Class Passes expire 1 month from date of purchase.
  • 5-Class and 10-Class Packs expire 1 year from date of purchase.
  • All class pack purchases are final. No refunds, no exceptions.




Membership Contracts


  • All Power Rowing Memberships (including discounted memberships such as Summer Specials and New Year's Specials) automatically renew monthly on the date of sale, unless cancelled.
  • You may cancel for any reason, at any time, you just need to let us know. You may also suspend your membership if you are away for two weeks or more.
  • All membership purchases are final. No refunds, no exceptions.




New Rowers


  • We recommend arriving at least 5-10 minutes early for those new to the indoor rowing machine.
  • Instructors will be on hand fifteen minutes prior to class for some one-on-one.
  • Rowers should be on their machine no later than class start time. We teach proper rowing technique for in the first 5 minutes, and it’s critical that first-time students receive this instruction before taking class.




Cancellation


  • Class reservations may be cancelled without penalty up to 24 hours before the scheduled class.
  • Each class not cancelled within the 24 hour deadline will result in a loss of one class from the purchased series or a $25 cancellation fee.
  • Monthly members may cancel up to 12 hours before the scheduled start of class, but will be assessed at $25 late cancellation fee for cancellations made ​with ​less than 12 hours notice.




Waitlist


  • If a class is fully booked, you can opt to be placed on the waitlist, and we will notify you via email if a spot opens up.
  • If you don’t get a notification in advance, but if you’re close by, we encourage you to drop in​to​ the studio. Often we don’t know if there are any last-minute cancellations or no-shows until the class begins.




Minimum Age Requirement


  • The minimum age requirement is 10 years old, with parental consent.
  • Clients 10-15 years old must have a parent sign a waiver and may take classes so long as they are at least 5 ft tall and 95 lbs.




Running Late?


  • If you are running late, give us a call at 617-901-4811 and we will hold your spot for up to five minute of class start.
  • If we don't hear from you by the time class starts, we will fill the seat with someone from the wait list. No one will be admitted after the first five minutes of class. See Cancellation Policy.





Our Policies

Purchase/Return Policy


  • Single Class Passes expire 1 month from date of purchase.
  • 5-Class and 10-Class Packs expire 1 year from date of purchase.
  • All class pack purchases are final. No refunds, no exceptions.




Membership Contracts


  • All Power Rowing Memberships (including discounted memberships such as Summer Specials and New Year's Specials) automatically renew monthly on the date of sale, unless cancelled.
  • You may cancel for any reason, at any time, you just need to let us know. You may also suspend your membership if you are away for two weeks or more.
  • All membership purchases are final. No refunds, no exceptions.




New Rowers


  • We recommend arriving at least 5-10 minutes early for those new to the indoor rowing machine.
  • Instructors will be on hand fifteen minutes prior to class for some one-on-one.
  • Rowers should be on their machine no later than class start time. We teach proper rowing technique for in the first 5 minutes, and it’s critical that first-time students receive this instruction before taking class.




Cancellation


  • Class reservations may be cancelled without penalty up to 24 hours before the scheduled class.
  • Each class not cancelled within the 24 hour deadline will result in a loss of one class from the purchased series or a $25 cancellation fee.
  • Monthly members may cancel up to 12 hours before the scheduled start of class, but will be assessed at $25 late cancellation fee for cancellations made ​with ​less than 12 hours notice.




Waitlist


  • If a class is fully booked, you can opt to be placed on the waitlist, and we will notify you via email if a spot opens up.
  • If you don’t get a notification in advance, but if you’re close by, we encourage you to drop in​to​ the studio. Often we don’t know if there are any last-minute cancellations or no-shows until the class begins.




Minimum Age Requirement


  • The minimum age requirement is 10 years old, with parental consent.
  • Clients 10-15 years old must have a parent sign a waiver and may take classes so long as they are at least 5 ft tall and 95 lbs.




Running Late?


  • If you are running late, give us a call at 617-901-4811 and we will hold your spot for up to five minute of class start.
  • If we don't hear from you by the time class starts, we will fill the seat with someone from the wait list. No one will be admitted after the first five minutes of class. See Cancellation Policy.





 

FAQ

Purchase/Return Policy


  • Single Class Passes expire 1 month from date of purchase.
  • 5-Class and 10-Class Packs expire 1 year from date of purchase.
  • All class pack purchases are final. No refunds, no exceptions.




Membership Contracts


  • All Power Rowing Memberships (including discounted memberships such as Summer Specials and New Year's Specials) automatically renew monthly on the date of sale, unless cancelled.
  • You may cancel for any reason, at any time, you just need to let us know. You may also suspend your membership if you are away for two weeks or more.
  • All membership purchases are final. No refunds, no exceptions.




New Rowers


  • We recommend arriving at least 5-10 minutes early for those new to the indoor rowing machine.
  • Instructors will be on hand fifteen minutes prior to class for some one-on-one.
  • Rowers should be on their machine no later than class start time. We teach proper rowing technique for in the first 5 minutes, and it’s critical that first-time students receive this instruction before taking class.




Cancellation


  • Class reservations may be cancelled without penalty up to 24 hours before the scheduled class.
  • Each class not cancelled within the 24 hour deadline will result in a loss of one class from the purchased series or a $25 cancellation fee.
  • Monthly members may cancel up to 12 hours before the scheduled start of class, but will be assessed at $25 late cancellation fee for cancellations made ​with ​less than 12 hours notice.




Waitlist


  • If a class is fully booked, you can opt to be placed on the waitlist, and we will notify you via email if a spot opens up.
  • If you don’t get a notification in advance, but if you’re close by, we encourage you to drop in​to​ the studio. Often we don’t know if there are any last-minute cancellations or no-shows until the class begins.




Minimum Age Requirement


  • The minimum age requirement is 10 years old, with parental consent.
  • Clients 10-15 years old must have a parent sign a waiver and may take classes so long as they are at least 5 ft tall and 95 lbs.




Running Late?


  • If you are running late, give us a call at 617-901-4811 and we will hold your spot for up to five minute of class start.
  • If we don't hear from you by the time class starts, we will fill the seat with someone from the wait list. No one will be admitted after the first five minutes of class. See Cancellation Policy.